Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by slotpg ("slotpg," "we," "us," "our"), the operator of the online gaming platform accessible at slotpg.lat, operating under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

This Policy describes how slotpg collects, processes, stores, and protects the personal data of individuals ("you," "your," "Player") who register for and use the slotpg Platform. It applies to all personal data collected through the slotpg website, mobile-optimized site, account registration, payment transactions, customer support interactions, and any other interaction between you and slotpg.

By creating a slotpg account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not register or use the slotpg Platform.

This Policy should be read alongside slotpg's Terms & Conditions and Responsible Gaming Policy.

2. Data Controller Information

slotpg is the data controller responsible for your personal data processed in connection with your use of the Platform. slotpg operates under PAGCOR licensing and is subject to the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.

slotpg has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act. You may contact the DPO through the in-platform live chat support system available after slotpg login, or by submitting a data rights request through the Account Settings section of your registered account.

3. Personal Data We Collect

3.1 Registration Data

When you create a slotpg account, we collect: full legal name, date of birth, mobile telephone number (Philippine format), email address, and the preferred username you select. This information is required to create and maintain your account.

3.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, slotpg is required by PAGCOR's AML compliance framework to verify your identity. KYC data collected includes: a copy of a valid Philippine government-issued photo identification (PhilSys, Passport, Driver's License, UMID, Voter's ID, PRC ID, or equivalent), a selfie photograph taken at the time of KYC submission, and proof of address where required.

3.3 Financial Data

We collect transaction records including deposit amounts, withdrawal amounts, payment method identifiers (e.g., GCash account number fragment, masked card number), transaction timestamps, and transaction status. Full payment credentials — such as complete card numbers or GCash PINs — are never stored by slotpg; these are handled directly by our licensed payment processors.

3.4 Gaming Activity Data

slotpg records your gaming activity on the Platform, including game sessions, wager amounts, game outcomes, bonus usage, and session timestamps. This data is used for account management, responsible gaming monitoring, regulatory reporting, and fraud detection.

3.5 Technical & Device Data

When you access the slotpg Platform, we automatically collect technical data including: IP address, device type and operating system, browser type and version, approximate geographic location derived from IP address, and session identifiers. This data is used for security monitoring, fraud prevention, and Platform optimization.

3.6 Communications Data

If you contact slotpg's customer support, we retain records of your communications — including chat transcripts and support ticket contents — for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

slotpg collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — through cookies, server logs, and session tracking technologies when you access the Platform;
• From third-party service providers — licensed payment processors (e.g., GCash, Maya, BPI, BDO) may share transaction confirmation data with slotpg as part of payment processing;
• From identity verification services — where slotpg uses licensed third-party KYC service providers to assist in identity document verification.

5. Legal Basis for Processing

slotpg processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing necessary to operate your slotpg account, process deposits and withdrawals, and provide the gaming services you have requested;
• Legal obligation — processing required to comply with PAGCOR licensing conditions, AML obligations under the Anti-Money Laundering Act (AMLA), age verification requirements, and NPC data handling rules;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your rights;
• Consent — where we send you marketing communications (which you may opt out of at any time from your account settings).

6. How We Use Your Data

slotpg uses the personal data we collect for the following purposes:

• Creating, verifying, and managing your slotpg account;
• Processing deposits, withdrawals, and bonus credits to your account wallet;
• Verifying your identity and age in compliance with PAGCOR KYC requirements;
• Detecting and preventing fraud, money laundering, and unauthorized account access;
• Monitoring gaming activity for responsible gaming purposes, including identifying patterns associated with problem gambling behavior;
• Complying with PAGCOR reporting obligations and cooperating with regulatory investigations;
• Responding to customer support inquiries and resolving disputes;
• Sending you transactional communications (deposit confirmations, withdrawal status updates, security alerts);
• Sending promotional communications, where you have consented to receive them;
• Improving the slotpg Platform through aggregated, anonymized analytics.

7. Data Sharing & Disclosure

slotpg does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Licensed payment processors — GCash (Mynt), Maya (Voyager), GrabPay, InstaPay network participants, BPI, BDO, Metrobank, Visa, and Mastercard — solely to process payment transactions you initiate;
• KYC service providers — third-party identity verification services contracted by slotpg, bound by data processing agreements;
• Game software providers — licensed game studios whose software operates on the slotpg Platform, which may receive pseudonymized player session data for game delivery and RNG certification purposes;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement agencies, where disclosure is required by law or regulation;
• IT infrastructure providers — cloud hosting and security service providers contracted by slotpg, subject to data processor agreements that prohibit independent use of your data.

All third parties who receive personal data from slotpg are required to handle it in accordance with applicable Philippine privacy law and are prohibited from using it for any purpose beyond the specific service they provide to slotpg.

8. Data Retention

slotpg retains personal data for the periods required by applicable law and regulation:

• Account registration data and KYC records: retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA retention requirements;
• Financial transaction records: retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity records: retained for a minimum of two (2) years, or longer where required by regulatory investigation;
• Customer support communications: retained for two (2) years from the date of the interaction;
• Technical and device data: retained for twelve (12) months from collection, unless retained longer for ongoing security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. You may request earlier deletion of certain data categories (such as marketing preferences) by contacting our Data Protection Officer, subject to our legal retention obligations.

9. Security Measures

slotpg implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and the slotpg Platform;
• AES-256 encryption for personal data stored in our databases;
• Hashed, salted password storage — slotpg staff cannot view your account password;
• Two-factor authentication (2FA) available for all player accounts;
• Regular security audits and penetration testing by independent security firms;
• Strict access controls — slotpg staff access to personal data is limited to those with a legitimate operational need and is logged for audit purposes.

In the event of a data breach that poses a risk to your rights and freedoms, slotpg will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

10. Cookies & Similar Technologies

slotpg uses cookies and similar local storage technologies on the Platform for the following purposes:

• Session cookies — to maintain your logged-in state during a Platform session. These expire when you close your browser;
• Security cookies — to detect suspicious login activity, enforce session limits, and protect against cross-site request forgery (CSRF);
• Performance cookies — to collect aggregated, anonymized data on how players navigate the Platform, used to improve page load times and user experience. No individual player is identified in this data.

slotpg does not use third-party advertising cookies, social media tracking pixels, or behavioral profiling technologies on the Platform. You may disable cookies in your browser settings; however, disabling session cookies will prevent you from logging in to the slotpg Platform.

11. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (RA 10173) and its implementing rules, you have the following rights with respect to your personal data held by slotpg:

• Right to be informed — the right to know that your personal data is being collected and processed, and to receive a copy of this Privacy Policy;
• Right to access — the right to request a copy of the personal data slotpg holds about you;
• Right to correction — the right to request correction of inaccurate or incomplete personal data in your account;
• Right to erasure — the right to request deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to processing of your personal data for direct marketing purposes;
• Right to data portability — the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, submit a request through the slotpg in-platform support chat (accessible after slotpg login) or through the Account Settings section. slotpg will respond to data rights requests within thirty (30) days, as required by NPC guidelines.

If you believe slotpg has not handled your personal data in accordance with Philippine law, you have the right to lodge a complaint with the National Privacy Commission at privacy.gov.ph.

12. Changes to This Policy & Contact

slotpg reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via the Platform or by email to the address associated with your account. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the slotpg Platform following notification of any changes constitutes acceptance of the revised Policy.

For all privacy-related enquiries, data rights requests, or complaints, please contact the slotpg Data Protection Officer through the in-platform live chat after logging in to your account. For general enquiries, you may also reach our support team at the contact details provided in the footer of this site.